PBX Call Center

Your Complete Cloud PBX Solution

Build a professional call center with SIP trunks, IVR menus, call recording, real-time monitoring, and powerful APIs — everything you need to handle calls like an enterprise.

0M+

Calls Handled

0K+

Active Users

0.99%

Uptime

0+

Countries

Feature 01

SIP Trunk Manager

Connect your own SIP trunks or use our built-in providers. Manage multiple trunk connections, set failover routing, monitor trunk health, and control costs. Add DID numbers, configure codecs, and handle inbound/outbound routing — all from one dashboard.

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Primary Trunk

Twilio SIP24 active

Active

Backup Trunk

VoIP.ms0 active

Standby

International

Telnyx8 active

Active

45

DIDs

120

Channels

99.9%

Uptime

Feature 02

IVR Builder

Design professional phone menus with our visual drag-and-drop IVR builder. Create multi-level menus, add greetings, route calls by department, time of day, or caller input. No coding required — just drag, connect, and publish your call flow instantly.

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IVR Flow Preview

🎙️ Welcome Greeting

"Thank you for calling EasyWaz..."

📞 Menu Options

Press 1, 2, or 3

Press 1

Sales

Press 2

Support

Press 3

Billing

Drag & Drop Builder • No Coding Required
Feature 03

Extensions

Assign unique extension numbers to every team member. Employees can call each other internally for free, transfer calls, and set their own availability status. Manage extension groups, configure ring strategies, and set call forwarding rules per extension.

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Extensions Directory

101

Sarah K. — Sales

On Call
102

Mike R. — Support

Available
103

Lisa M. — Billing

Away
104

Tom B. — Sales

Available
105

Emma D. — Support

DND
Feature 04

Broadcasts

Send pre-recorded voice messages to hundreds or thousands of phone numbers at once. Perfect for announcements, reminders, promotions, and emergency notifications. Schedule broadcasts, set retry rules for unanswered calls, and track delivery with detailed reports.

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Holiday Promo Broadcast

1,200 recipients • Scheduled 9:00 AM

Running

promo-holiday.mp3

Duration: 0:32

892

Sent

645

Answered

180

Voicemail

67

Failed

Feature 05

Call Monitor

Monitor all active calls in real-time from a single dashboard. See who is calling whom, call duration, queue wait times, and agent status. Supervisors can listen in, whisper to agents, or barge into calls — perfect for training and quality assurance.

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Live Monitor8 Active Calls
S

Sarah K.

04:32

+1 555 0123

Talking
M

Mike R.

01:15

+44 7911 234

On Hold
L

Lisa M.

08:47

+971 50 123

Talking
T

Tom B.

00:42

Queue #3

Ringing
👂 Listen🗣️ Whisper📞 Barge
Feature 06

CDR Call List

Complete Call Detail Records for every call that passes through your system. Search, filter, and export call history by date, agent, number, duration, or status. See detailed info including ring time, talk time, hold time, and call disposition for full accountability.

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Recent Calls

📥

+1 555 0123Ext 101

04:32Answered
📤

Ext 102+44 7911 234

12:05Answered
📥

+880 1712 345Queue #1

00:00Missed
📤

Ext 104+49 170 1234

02:18Answered
📥

+61 412 345Ext 103

00:45Voicemail

1,284

Total Calls

3:45

Avg Duration

94%

Answered %

Feature 07

Call Recording

Automatically record all inbound and outbound calls. Recordings are stored securely and can be played back, downloaded, or shared. Perfect for compliance, training, dispute resolution, and quality monitoring. Set recording rules per extension, queue, or globally.

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Recordings

+1 555 0123Sarah K.

Today 2:15 PM
04:321.2 MB

+44 7911 234Mike R.

Today 11:30 AM
12:053.4 MB

+971 50 123Lisa M.

Yesterday 4:20 PM
08:472.5 MB
Auto-recording enabled • 128 GB stored
Feature 08

Agents

Manage your call center agents with full control. Assign agents to queues, set skill levels, monitor performance metrics, and track login/logout times. View real-time agent status — available, on call, on break, or offline — and balance workload automatically.

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8

Online

5

On Call

2

Break

3

Offline

S

Sarah K. Sales

47 calls • ⭐ 4.8

On Call
M

Mike R. Support

62 calls • ⭐ 4.9

Available
L

Lisa M. Billing

38 calls • ⭐ 4.7

Break
T

Tom B. Sales

55 calls • ⭐ 4.6

Available
Feature 09

Voicemail

Professional voicemail system for every extension and queue. Callers leave messages when agents are busy or offline. Get instant notifications via email or WhatsApp with the voicemail audio attached. Set custom greetings per extension, time of day, or holiday schedule.

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Voicemail Inbox (12 new)

John Davis

5 min ago
0:45

Emma Wilson

23 min ago
1:12

Unknown

1 hour ago
0:18
📧 Email + WhatsApp notifications enabled
Feature 10

Blacklist

Full number management with three lists: Blacklist to block spam and unwanted callers, Whitelist to always allow trusted numbers through any filter, and VIP to give priority routing and skip queues for your most important contacts. Manage all three from one powerful dashboard.

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🚫 Blacklist (247)
✅ Whitelist (89)
⭐ VIP (34)
🚫

+1 800 555 0199

Spam Caller

Blocked
🚫

+44 20 7946 0958

Robocaller

Blocked

✅ Whitelist — Always Allowed

+1 555 012 3456

Head Office

+44 7911 234 567

Partner Company

⭐ VIP — Priority Routing

+1 212 555 0100

CEO — Skip Queue

+971 50 123 4567

Top Client — Direct to Manager

1,847

Blocked

89

Whitelisted

34

VIP

Feature 11

Surveys

Collect customer feedback automatically after every call. Create post-call surveys with star ratings, yes/no questions, or keypad input (press 1-5). Measure customer satisfaction (CSAT), Net Promoter Score (NPS), and agent performance — all without manual effort.

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Post-Call Survey Flow

🎙️ "How would you rate your experience? Press 1 to 5"

1
2
3
4
5

🎙️ "Would you recommend us? Press 1 for Yes, 2 for No"

4.6/5

CSAT

+72

NPS

68%

Response

Feature 12

Call API

Integrate your PBX with any application using our REST API. Programmatically make calls, send DTMF tones, transfer calls, query CDR records, manage extensions, and control IVR flows. Full webhook support for real-time call event notifications.

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POST/api/v1/calls/originate
{
  "from": "101",
  "to": "+1555012345",
  "caller_id": "+18001234567",
  "record": true,
  "webhook": "https://your.app/events"
}

Response

{
  "call_id": "call_8f3a9b2c",
  "status": "ringing",
  "duration": 0
}
Make CallTransferCDR QueryWebhooksIVR Control

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